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Your Questions and Answers
To better help users learn about the GettHIT, we’ve compiled the following scenarios, and you'll find the answers quickly to your questions.
- i. Online (this page) and email support are available to all of our users and visitors to get answers, solutions, and help with problems.
- i. In these challenging times, we're here to answer our customers' queries or issues and meet their demands with all available COVID-19 measures.
- ii. Our help desk is available 24×7 support through email at support@getthit.com or through our Contact Us form.
- i. The support team at www.getthit.com provides assistance only in English.
- i. We typically respond to your inquiries within 4 to 24 hours *. However, depending on the nature of the ticket, it may take 2 to 3 days * to receive a response.
- ii. Furthermore, it will take at least 1 to 5 days to resolve your problems. Bug fixes and code changes on our side will take a month.
- i. Please email to support@getthit.com - GettHIT.com assistance is accessible 24 hours a day, 7 days a week, and we will contact you as soon as possible.